Team and Personal Development Programme

Sample Only
Many of our programmes and training courses are designed around your specific needs and the outcomes you wish to achieve.

Samples shown are examples only.
 

• Improve organisational and individual performance
• Manage change and transition more effectively and recognise the impact this has within and outside of the organisation
• Understand the changing environment within the organisation, locally and nationally, and recognise the reasons for this change
• Appreciate the benefits of working in a multi-disciplinary and multi-agency environment
• Understand different customer types (internal and external), their needs and expectations and how to meet the needs of each one
• Recognise personal knowledge, skills and attitudes and how these have an impact on our work
• Be able to manage conflict and difficult situations.
• Develop team skills and have a greater understanding of individual roles within teams and how these can have a positive and negative impact
• Be aware of our own personal and career development and how to set achievable goals

• Practical team-building and problem-solving exercises
• Discussion and debate
• Practical and theory-based exercises
• One-to-one sessions
• Small and large group activities
• Review and evaluation

• Different people react differently to change
• Everyone has fundamental needs that have to be met
• Change often involves a loss, and people go through the "loss curve"
• Expectations need to be managed realistically
• Fears have to be dealt with

• Who are our customers?
• Building trust
• Effective communication
• Meeting needs and expectations
• Accountability

• Getting to the heart of the problem
• Dealing with uncomfortable feelings
• Defining a difficult person
• Using honesty and agreement
• Turning arguments into discussions
• Defusing blame
• Active listening and responding

• Team roles
• Communicating in teams
• Team development
• Achieving a balanced team membership

• What does this mean?
• How does it benefit the organisation and the individual?
• What ideas should be shared and discussed?

• Identifying areas of personal and professional life that require development
• Recognising and challenging comfort zones
• Exploring personal values, attitudes and beliefs
• Defining and setting personal goals

Please contact Dave Mayo to create your own training module
or for further information concerning courses and activities.